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Refund and Returns Policy


Pacific Pearl Spa was stablished to be a place with a pleasant and soothing atmosphere, ensuring our customers feel comfortable and relaxed. From day one, we have established ourselves as a respected and recognized business, with the experience and quality of service that your skin and body need to relax and rejuvenate. Our services are based on relaxation techniques, advanced procedures, pure products and self-care counseling to promote the health and beauty of your skin and body.


To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. Delayed arrival will limit the time of your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Pacific Pearl Spa is not responsible for lost or stolen items.


As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. Insufficient notice to cancel or reschedule reservations are subject to charges up to full-service value. All no-show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.


We accept guests of all ages; however, some services may require parental release before the services can be rendered. In order for all guests to experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.


Payments are accepted in the form of cash, credit cards and Pacific Pearl Spa gift certificates. The certificate must be presented at time of purchase and the available balance will be applied to the transaction. Pacific Pearl Spa is individually responsible for its location and is not responsible for any lost, stolen, damaged or unauthorized use of the certification. There will be a $50.00 fee each time a check is returned, as well as any incurred charges for collection of payment owed. Gratuities are not included in the value of the services and are at the discretion of the guest.


In keeping with Pacific Pearl Spa vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase.

Need help?

Contact us at {email} for questions related to refunds and returns.